Beyond Checklists: Measuring Behaviour in Change
Measuring change goes beyond counting training attendance, survey responses, or e-learning completions. These numbers show participation, not whether people are working differently. Real insight comes from behavioural measurements, the observable actions that signal change is taking hold. Whether it is managers approving timesheets in a new system, employees creating guides to help colleagues, or teams starting meetings with new priorities, these small shifts reveal adoption in action. By defining success in behavioural terms, creating safe ways to observe, and using those insights to guide conversations, organisations gain a clearer view of progress. Behavioural measures uncover whether new ways of working are embedded, highlight early warning signs, and demonstrate the real value of change.